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Technical Sales Engineer

Location
Spire — San Francisco
Technical Sales Engineer - image

About Spire

In the time it takes you to read this job description our low earth orbit nanosatellites would have passed overhead at least three times traveling at around 8km a second. Onboard the satellites are collecting and downloading radio signals from over 80 thousand vessels that are moving 90% of the world's cargo around the globe.

The Maritime team at Spire is focused on taking that data and impacting the world in positive ways.

Description

Every day, our Sales Engineers work to ensure that our customers are maximizing the value they are receiving from Spire Maritime.  Pre-sales and post-sales support, training, implementation, onboarding, and being a true advocate for the customer are critical responsibilities of this role. Spire believes in doing whatever it takes to make our customers successful and the Sales Engineer helps to drive that success every day.

Spire Maritime is looking for a Sales Engineer to join our Sales team and help accelerate our new and existing customer growth.  As a Sales engineer you will be the primary technical contact to customers on behalf of Spire's maritime products.

Responsibilities of your role:

  • Own the customer journey. Execute product demos. Onboard our customers.
  • As a high value-add partner to sales executives, survey and analyze our data to identify and develop potential and new business opportunities for our products and services.
  • Identify and own critical product issues that impact customers and work with our data team to resolve them.
  • Directly support our Sales and Customer Success team to ensure the technical needs of new and existing customers are prioritized and addressed.
  • Deliver peak levels of customer service at all times, responding to customer inquiries and working with customers to replicate and resolve issues.
  • Maintain technical content within our knowledge base and developer portal to help our customers quickly find answers
  • Work closely with sales executives, product management, marketing, engineering and account contacts to deliver and support high-level technical sales presentations.
  • Serve as the voice-of-the-customer, helping to influence future product and strategy direction across all functions of the business.

Qualifications / Experience:

  • 2+ years of experience in a customer-facing engineering, pre-sales, or technical sales engineering role
  • Situational awareness and business acumen skills to support self-held critical values of professionalism, humility, and customer-focus
  • Highly technical, organized, and analytical, with ability to eliminate sales obstacles through creative/innovative thinking
  • Strong communications, interpersonal, and presentation skills, in both written and verbal formats
  • Working knowledge of REST APIs, TCP/IP, SaaS infrastructure, and Linux 
  • Replicating and resolving customer issues
  • Familiarity with Python, Bash, SQL and Big Data analytics platforms (BigQuery, Redshift, etc.)
  • Writing knowledge base articles
  • Quality assurance testing of APIs
  • Bachelor's degree or higher strongly preferred

Strong candidates will also possess skills in one or more of the following areas:

  • Building software automation that interacts with Google Cloud Platform and/or Amazon Web Services
  • Knowledge of maritime domain processes and experience working with customers in the maritime domain
  • Experience using Esri ArcGIS or other GIS platforms
  • Defining and publishing product usage metrics for company dashboards