Spire Global, Inc. is a small but swiftly growing technology company that is changing the world with space data and analytics. Founded in 2012, Spire designs and operates one of the largest satellite constellations in the world (we just celebrated the launch of our 100th satellite), which it uses to gather maritime, aviation, and weather data. The company owns the entire stack from custom hardware to customer APIs. Operating in four countries across three continents, Spire is a truly international company. We are looking for highly motivated team players who will help us continue to grow on the ground, and in space.
As the Spire Weather products come to market, a Technical Sales engineer is required to support sales, on-board clients, and support services technically. As our customer base continues to expand, long-term/strategic tasks become more of a priority, and a Customer Success function becomes even more necessary, we will need at least one dedicated person in the Sales Engineering team to lead on supporting the weather data products. This person will lead on support of weather products working as part of the spire Sales Engineering team.
As a Technical Sales Engineer, you will be the primary technical contact to customers on behalf of Spire's weather products. Successful candidates will have a good balance of experience with SaaS applications, APIs, and providing solutions to customers.
Responsibilities of your role:
Own the customer journey. Execute product demos. Onboard our customers. Support them by responding to their questions and replicating their issues. Empower them to get answers quickly by maintaining and adding content to our knowledge base and developer portal.
Survey and analyze our global weather data to help sales and product teams reach out to potential customers.
Identify and own critical product issues that impact customers and work with data services to resolve them.
Raise desired feature requests from customers for future development.
2+ years of experience in a customer-facing engineering or technical support role
Working knowledge of REST APIs, TCP/IP and SaaS infrastructure
Replicating and resolving customer issues
Quality assurance and testing of APIs
Upholding best practices in customer messaging platforms (Intercom, ZenDesk, etc.)
Python programming, calling API services and handling data in JSON format.
Familiarity with SQL databases
Familiarity with Big Data analytics platforms (Redshift, BigQuery, etc.)
Experience writing scripts in Bash or similar etc.
Working knowledge of Linux
Writing knowledge base articles
Bachelor's degree or higher strongly preferred
Strong candidates will also possess skills in one or more of the following areas:
Knowledge of weather domain and particularly Numercial Weather Prediction data
Experience working with customers within the weather domain
Experience with Business Information and Data Analytics
Visualizing data via common business intelligence tools (Tableau, PowerBI, etc.)
Experience with software automation that interacts with Google Cloud Platform and/or Amazon Web Services
Working knowledge of the R programming language or similar statistical programming language
Experience defining and publishing product metrics for company dashboards