As a Desktop Support Technician with Spire’s IT team, you’ll provide technical support and incident resolution services to our scientists and staff in Boulder CO, helping to ensure the ongoing usability of desktop computers, peripheral equipment, software, web services, and video conferencing systems.
Successful candidates will be proficient in solving problems in an environment that includes macOS, Windows, and Linux. A positive, solutions-focused individual with the ability to analyze and resolve a range of issues, a desire to hone and expand their skill sets, and a thirst for technical knowledge.
Responsibilities of the role:
Continuously and consistently provide excellent customer service in an accurate, effective and timely manner.
Prioritize, maintain, and resolve daily help desk incident queues while meeting Service Level Agreements.
Oversee the daily operation and performance of local video conferencing systems and meeting room hardware.
General support for network shares, printers, phones, scanners, fax and other network services.
Assist with onboarding and the coordination of equipment ordering/purchasing.
Manage the inventory of software and hardware materials.
Prepare, configure, and deploy end user computer systems.
Devise innovative solutions to interesting problems, and document them clearly.
Ability to maintain strict confidentiality of all data and information in the course of performing duties.
Three years’ experience with Help Desk or IT related background.
Experience working with SLAs and ticketing systems such as Zendesk, Freshservice, or ServiceNow.
Strong written and verbal communication skills, along with a professional demeanor.
Extensive knowledge of configuring, troubleshooting, and maintaining macOS and Windows 10 operating systems.
Ability to work independently on issues.
Ability to learn new technology and software applications.
Some Linux experience preferred.
Command Line Interface (CLI) experience preferred.