Filling the gaps between
Spirepedia
Reach Us
Reach Us

Maritime Sales Engineer

Location
Spire — Luxembourg
Maritime Sales Engineer - image

Spire Global is a space-to-cloud analytics company that owns and operates the largest multi-purpose constellation of satellites. Its proprietary data and algorithms provide the most advanced maritime, aviation, and weather tracking in the world. In addition to its constellation, Spire’s data infrastructure includes a global ground station network and 24/7 operations that provide real-time global coverage of every point on Earth.

As a Maritime Sales Engineer, you will be the primary technical contact to customers on behalf of Spire's maritime products. Successful candidates will have a good balance of experience with SaaS applications, APIs, and providing solutions to customers.

Responsibilities: 

  •     Own the customer journey. Execute product demos. Onboard our customers. Support them by responding to their questions and replicating their issues. Empower them to get answers quickly by maintaining and adding content to our knowledge base and developer portal.
  •     Survey and analyze our global maritime data to help sales and product teams reach out to potential customers.
  •     Identify and own critical product issues that impact customers and work with data services to resolve them.
  •     Raise desired feature requests from customers for future development.

 Qualifications/Experience:

  •     2+ years of experience in a customer-facing engineering or technical support role
  •     Working knowledge of large data sets
  •     Working knowledge of REST APIs, TCP/IP and SaaS infrastructure
  •     Replicating and resolving customer issues
  •     Quality assurance testing of APIs
  •     Upholding best practices in customer messaging platforms (Intercom, ZenDesk, etc.)
  •     Experience writing scripts in Bash, Python, etc.
  •     Familiarity with SQL databases
  •     Familiarity with Big Data analytics platforms (Redshift, BigQuery, etc.)
  •     Writing knowledge of base articles
  •     Bachelor's degree or higher strongly preferred

Strong candidates will also possess skills in one or more of the following areas:

  •     Knowledge of maritime domain processes and Automatic Identification System (AIS) data
  •     Experience working with customers within the maritime domain
  •     Experience with software automation that interacts with Google Cloud Platform and/or Amazon Web Services
  •     Experience defining and publishing product metrics for company dashboards
  •     Visualizing data via common data visualization/business intelligence tools (Tableau, Qlikview, etc.)

 #LI-ANNA

Space Program Engineering10

Weather Engineering4

Weather Science & Research1

Legal1

BMSS (Sales and Marketing)16

Business Operations1

If you are looking for an internship or don't see a job that fits, you can email
a cover letter and resume to jobs@spire.com