Spire Global is a space-to-cloud analytics company that owns and operates the largest multi-purpose constellation of satellites. Its proprietary data and algorithms provide the most advanced maritime, aviation, and weather tracking in the world. In addition to its constellation, Spire’s data infrastructure includes a global ground station network and 24/7 operations that provide real-time global coverage of every point on Earth.
As a Maritime Sales Engineer, you will be the primary technical contact to customers on behalf of Spire's maritime products. Successful candidates will have a good balance of experience with SaaS applications, APIs, and providing solutions to customers.
Own the customer journey. Execute product demos. Onboard our customers. Support them by responding to their questions and replicating their issues. Empower them to get answers quickly by maintaining and adding content to our knowledge base and developer portal.
Survey and analyze our global maritime data to help sales and product teams reach out to potential customers.
Identify and own critical product issues that impact customers and work with data services to resolve them.
Raise desired feature requests from customers for future development.
2+ years of experience in a customer-facing engineering or technical support role
Working knowledge of large data sets
Working knowledge of REST APIs, TCP/IP and SaaS infrastructure
Replicating and resolving customer issues
Quality assurance testing of APIs
Upholding best practices in customer messaging platforms (Intercom, ZenDesk, etc.)
Experience writing scripts in Bash, Python, etc.
Familiarity with SQL databases
Familiarity with Big Data analytics platforms (Redshift, BigQuery, etc.)
Writing knowledge of base articles
Bachelor's degree or higher strongly preferred
Strong candidates will also possess skills in one or more of the following areas:
Knowledge of maritime domain processes and Automatic Identification System (AIS) data
Experience working with customers within the maritime domain
Experience with software automation that interacts with Google Cloud Platform and/or Amazon Web Services
Experience defining and publishing product metrics for company dashboards
Visualizing data via common data visualization/business intelligence tools (Tableau, Qlikview, etc.)