What does this policy cover?
This website is not intended or designed to attract children under the age of 13. We do not intend to or knowingly collect Personal Information from anyone under the age of 13. If you are under 13 and wish to ask a question or use this site in a way that requires you to submit any Personal Information, please ask your parents or guardian to do it on your behalf. If we learn that we have unknowingly collected Personal Information from someone under the age of 13, we will delete such information as quickly as possible.
How Spire uses this information
Spire may use your Personal Information for the following purposes: to enable us to provide you with our services and improve our services, to communicate with you about your account or transactions with us and to send you information or request feedback on our website or services, to send you offers, to personalise our website content. Spire takes appropriate measures to secure your Personal Information and ensure that it is kept secure, accurate and up-to-date and kept only for so long as is necessary for the purposes for which it is used.
Will Spire share information with third parties?
- A. No Disclosure to any Third Party in General
As a general principle, we will keep your Personal Information for our internal use within the Spire group of companies (including Spire’s global affiliates) and only for business purposes as mentioned above. We will not sell, disclose or share your Personal Information in any personally identifiable forms to or with any third party except as listed below.
- B. Information that is no longer Personally Identifiable
We may anonymize Personal Information so it becomes no more personally identifiable. After being anonymized, we may provide such information to our partners or to other third parties for analysis purpose or to provide visitors with optimal online experience. You will not be affected by such activities since you cannot be identified as an individual from such information any more.
- C. Disclosure to Authorized and Trusted Third Parties
We may use third party service providers to provide services in connection with our website and to facilitate services we provide to you, such as without limitation, providing you with an interactive sales support online chat feature (collectively the “Outsourced Services”). As a result, we may disclose personally identifiable information collected from our website to such third party service providers for the sole purpose of allowing them to perform the Outsourced Services.
By using the Online Services and providing your Personal Information, you expressly consent to the disclosure of your Personal Information to such third party service providers. If you do not wish your Personal Information to be disclosed to those third party service providers, please contact us at [email protected].
- D. Disclosure to Spire Agents
We may contract with individuals or entities to act as the agent(s) of Spire in order to provide services to you. In order to let them fulfill obligations as our agent(s), we may share Personal Information with them, but only on a need-to-know basis and the agent(s) shall be bound by the same obligations we undertake.
- E. Business Transfers
Personal Information is considered as company assets and is subject to business transactions. Thus, in the events that we get acquired, file bankruptcy or decide to sell company assets, your Personal Information may be disclosed to, transferred to or acquired by a third party as our successor.
- F. Third Party Websites
- G. Transfers abroad
As a company with global operations, we may need to transfer your Personal Information to employees of our affiliated companies and other resources located around the world, for the purposes listed in this policy. When that happens, we take steps to ensure that your data is not lost, accidentally destroyed, misused or disclosed to unauthorized persons.
What can I do to further protect my personal information?
You always have the option not to disclose Personal Information to us, to ask us to delete your personally identifiable information from our records or to restrict how we can process your Personal Information. However, please note you may not be able to keep your account and/or to enjoy our Online Services if you don’t provide or restrict our use of your Personal Information. You may also ask us to update your Personal Information or to remove you from the advertising mailing list. If you have any questions or concerns regarding your Personal Information or wish to access, rectify, delete or restrict our use of your Personal Information, you may email our Data Protection Officer at [email protected].
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of Personal Information we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. Please note that in order to fulfill our obligations under the California law requirement, we reserve the right to verify your identity prior to disclosing any information to you. Should we ask for verification, the information you provide to verify your identity will be used only for that purpose. Users in the European Economic Area have the right to lodge a complaint with the relevant supervisory authority. However, we encourage you to contact us first, and we will do our best to resolve your concern.