Employee Spotlight: Meet Olga Kadeshnikova – Customer Success Manager, Maritime
What’s your role?
As the Customer Success Manager for the maritime team, I act as the overall advocate for our customers. I take care of logging and following up on customer feature requests, escalation management, customer objective reviews, and identifying up-sell and cross-sell opportunities.
Describe your journey to Spire.
My journey at Spire started in August 2020. I joined to build out the customer success function in the maritime business unit, which included introducing new processes, restructuring the interaction we have with our clients and beginning to monitor customer satisfaction. The team has now doubled in size, and I’m hoping it will triple in size in the coming months!
What Spire value do you relate to the most?
As others have told me, I mostly embody the values Collaborative and Relentless. There is a colleague that shares this mindset, who is my counterpart in the Accounts and Renewals Team, Natalie Underwood, and together we are #Nolga. The idea is that one can be relentless in their approach and not compromise on achieving success, all while being collaborative and supporting their colleagues by being considerate and making sure everyone has been heard and included.
What keeps you busy outside of work?
I am most passionate about learning foreign languages and getting to know new cultures. I am currently able to speak seven languages, although some are rustier than others. It has opened my eyes to the world, and being able to speak with people in their native language is an incredible feeling. I also love wellness activities such as yoga, spinning and meditation. Meditation changed my life nine years ago and taught me to deal with a lot of stress and anxiety. Admittedly, I don’t meditate as much as I should, but I am working on it.
Tell us about something you’ve learned from your colleagues at Spire.
I have learned that there is always a solution. By working together, we can figure out the answer to the toughest problem. The team I work with is highly intelligent, kind, flexible and extremely knowledgeable so coming together to solve problems is always an enlightening and fun experience.
What inspires you most about the work you do every day?
I think that the work we do at Spire Maritime truly has a global impact and knowing that I am contributing to monitoring global trade, preventing accidents at sea, vessel optimization, preventing illegal fishing, compliance at sea and overall digitizing the maritime industry is hugely inSpiring.